Privacy policy

Welcome to Everza. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed securely through our payment partners—we do not store complete payment card details)

  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referring website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Verify payments and prevent fraud

  • Provide customer support

  • Send order confirmations and shipping updates

  • Respond to inquiries and requests

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Send promotional emails or marketing communications (only where permitted by law or with your consent)

  • Maintain website security and prevent misuse

  • Comply with applicable legal and regulatory obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences

  • Keep you logged into your account

  • Maintain your shopping cart

  • Analyze website traffic

  • Improve website performance

  • Personalize content and promotions

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only when necessary with trusted third parties, including:

  • Payment gateways and payment processors

  • Shipping and logistics partners

  • Website hosting providers

  • IT service providers

  • Marketing and analytics providers

  • Customer support platforms

  • Government authorities or regulators where required by law

These third parties are permitted to use your information only for providing services on our behalf or as required by law.

5. Third-Party Services

Our website may use third-party services such as payment gateways, analytics tools, advertising platforms, shipping providers, or customer support tools.

These third parties operate under their own privacy policies. We encourage you to review their privacy practices before using their services.

We are not responsible for the privacy practices or content of third-party websites linked from our website.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include:

  • Secure website connections (HTTPS/SSL)

  • Restricted access to customer information

  • Secure payment processing

  • Regular security updates and monitoring

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal, tax, accounting, and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.

8. Customer Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information where legally permissible

  • Withdraw consent for certain processing activities

  • Opt out of promotional communications

  • Request information about how your personal data is used

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. International Transfers

If your information is transferred or processed outside India, we will take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive an appropriate level of protection in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational reasons.

The updated version will be posted on this page with a revised Effective Date. Your continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Store Name: Everza

Email: team@everza.in

We will make reasonable efforts to respond to your inquiry as promptly as possible.