Refund policy

Return & Refund Policy

At Everza, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery.

  • You received the wrong item.

  • The product is defective or not functioning as intended.

  • The product is significantly different from the description on our website.

To be eligible for a return:

  • The request must be made within 7 days of receiving the order.

  • The product must be unused and in its original condition.

  • All original packaging, tags, accessories, manuals, and invoices should be included.

  • Photo or video evidence may be required to verify the issue.

2. Return Request Process

To initiate a return:

  1. Email us at team@everza.in with:

    • Your Order Number

    • A description of the issue

    • Clear photos or videos of the product and packaging

  2. Our team will review your request within 1-2 business days.

  3. If approved, we will provide return instructions.

Please do not return any item without receiving confirmation from our support team.

3. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be processed to your original payment method.

  • Refunds are generally completed within 1-2 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective, damaged, or incorrect product.

4. Exchanges

We offer replacements or exchanges for products that:

  • Arrive damaged.

  • Are defective.

  • Are incorrect.

Exchange requests are subject to product availability. If a replacement is unavailable, an appropriate refund may be issued.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing team@everza.in.

Your request should include:

  • Order Number

  • Clear photos or videos of the product

  • Photos of the shipping package (if applicable)

After verification, we will arrange a replacement or refund, depending on the circumstances.

6. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

  • Products that have been used, washed, or altered.

  • Products without original packaging or accessories.

  • Personal care or hygiene products after opening.

  • Customized or personalized products.

  • Gift cards and digital products (if applicable).

  • Items marked as non-returnable on the product page.

7. Return Shipping Costs

If the return is due to:

  • A damaged product

  • A defective product

  • An incorrect item sent by us

Everza will bear the applicable return shipping costs where arranged or approved by us.

For returns due to reasons other than product defects or our error, return shipping costs may be the responsibility of the customer, where permitted by applicable law.

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

9. Refund Exceptions

Refunds may not be approved if:

  • The return request is made after the eligible return period.

  • The product shows signs of misuse, damage caused after delivery, or normal wear and tear.

  • Required proof of the issue cannot be provided when requested.

  • The returned item does not match the original order.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Everza

Email: team@everza.in

Support Hours: Monday to Saturday, 10:00 AM – 4:00 PM (IST)

We aim to respond to all return and refund requests within 1–2 business days.