Terms of service

Terms of Service

Welcome to Everza. These Terms of Service ("Terms") govern your access to and use of the Everza website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

  • By accessing or using Everza, you agree to these Terms of Service and confirm that you are legally permitted to make purchases in accordance with applicable laws.

    If you are under the age of majority in your jurisdiction, you may use this website only with the involvement, consent, and supervision of a parent or legal guardian, who agrees to be responsible for your use of the website and any purchases made through your account.

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2. Account Terms

If you create an account with Everza, you are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Providing accurate and complete information.

  • Updating your account information when necessary.

  • All activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent or unlawful activity.

3. Pricing and Payment

  • All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

  • Prices are subject to change without prior notice.

  • Applicable taxes and shipping charges will be displayed during checkout.

  • Payment must be completed before an order is processed unless Cash on Delivery (if available) is selected.

  • We reserve the right to refuse or cancel any order if payment cannot be verified or is suspected to be fraudulent.

4. Product Descriptions

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

  • Product colors may vary slightly due to screen settings.

  • Minor differences in packaging or appearance may occur.

  • We do not guarantee that every description is entirely free from errors.

If we discover an error, we reserve the right to correct it at any time, including after an order has been placed.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Cancel or refuse any order.

  • Limit quantities purchased.

  • Request additional verification before processing.

  • Cancel orders involving pricing errors, stock issues, or suspected fraud.

If your order is cancelled after payment has been received, the applicable refund will be processed using the original payment method.

6. Shipping and Delivery

We aim to dispatch orders within 3-8 business days unless otherwise stated.

Delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Events beyond our reasonable control

Customers are responsible for providing accurate shipping information.

We are not responsible for delays caused by incorrect addresses supplied by customers.

7. Returns and Refunds

Our Returns and Refund Policy forms part of these Terms.

Returns and refunds are subject to:

  • Eligibility requirements

  • Applicable return windows

  • Product condition

  • Verification upon receipt

Refunds, where approved, will be processed to the original payment method within 1-2 business days, subject to the policies of banks and payment providers.

Certain products may not be eligible for return due to hygiene, customization, or other applicable reasons.

8. Intellectual Property

All content on Everza, including but not limited to:

  • Logos

  • Product images

  • Website design

  • Graphics

  • Text

  • Icons

  • Software

  • Branding

is owned by or licensed to Everza and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.

  • Violate any applicable laws or regulations.

  • Attempt unauthorized access to our systems.

  • Upload viruses or malicious code.

  • Interfere with website security or functionality.

  • Impersonate another individual or entity.

  • Use automated tools to scrape or copy website content without permission.

  • Engage in fraudulent transactions or misuse promotional offers.

Violation of these Terms may result in suspension or permanent termination of access.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Everza shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits, revenue, or business opportunities.

  • Delays caused by third-party logistics providers.

  • Interruptions in website availability.

  • Events beyond our reasonable control, including natural disasters, strikes, government actions, or internet outages.

Our total liability shall not exceed the amount paid by you for the relevant order giving rise to the claim, except where otherwise required by law.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Third-Party Services

Our website may include links to or integrate with third-party services, including payment gateways, shipping providers, analytics tools, or social media platforms.

We are not responsible for the content, policies, or practices of third-party services.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective upon publication on our website. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Guwahati India,  unless otherwise required by applicable law.

15. Contact Information

For questions regarding these Terms, please contact us:

Business Name: Everza

Email: team@everza.in

Customer Support Hours: Monday-Friday  &  10:00 AM-4:00 PM.

We will make reasonable efforts to respond to all inquiries within1-3 business days.